• Can I fix this myself?: Store staff should not unplug, change any of the settings on the display(s), or be physically moving the screens. This may result in complications or damage that may require Duggal to dispatch a field technician at a cost. 

  • I don’t know how to describe what is wrong with the display(s): If unable to articulate what is wrong or happening with the display(s) please describe as best you can detailing events leading up to the problem. Photographs are an extremely useful tool to assess damage/complications as well. Can you tell if the issue lies in one of these two categories:

    • Display/hardware issues: Categorized by physical defects to the display(s) such as cracks in screen, screens malfunctioning due to old age and usage, lines or spots appearing on the screen, dark screen (as in the TV is off), physical damage of any kind.

    • Video/content issues: Out of date/incorrect video playing, audio issues (when applicable), video orientation is incorrect, clouds playing on screen.

  • The issue may be caused by something external: If your location has recently faced a power outage or electrical work has taken place recently this could be a potential cause for an issue. Please relay external factors when possible.

  • Documenting damage/issues: Clear overview photos fully showcasing the issue is necessary. If the screen has damage which is minimal or hard to see, close up photographs should be shared as well. Please indicate where on the display the issue is (top left, top right, center, bottom left, bottom right etc.) If the issue pertains to video/audio please share a video demonstrating the issue as best as possible.